Rick Roberts

Hello! This is Rick Roberts. Thanks for viewing my profile.

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An experienced, versatile payments professional with over 16 years of experience in the Bank Card, Payments and Financial Service industries. Excellent communications, presentation, team-building, and problem-solving aptitudes. Exceptional ability to lead cross functional teams and effectively navigate across the organization via outstanding interpersonal and communication skills. International perspective gained during my three year assignment with MasterCard Europe.

Project Implementation Manager at Visa

September 1999 - December 2001

Responsible for Project Management and VisaNet service support to Key Processors and Large Tier 1 Banks. Duties include implementing program installations and conversions, complex processing requests, as well as short term tactical and strategic customer support initiatives. In addition, the Program Implementation Manager assesses operational opportunities to increase service quality, represents customer system and operational requirements to internal Visa organizations, negotiates and coordinates resources and builds positive working relationships with assigned accounts and internal Visa staff.

Commercial Card Project Manager at Bank of America

1995 - September 1999

Responsible for Commercial Card Project Management and Commercial Card Program implementation for Global, Commercial and State bank clients nationwide. Duties include the management of the entire card program implementation process (conducting client presentations, establishing and building customer rapport, fostering internal and external teamwork and managing project plans). Marketing Specialist, Commercial Card Services, Responsible for the development and production of Bid Proposals in response to customer's Request for Proposals, creating and maintaining departmental reports/databases, producing Sales Presentations and responding to both internal and external card product inquiries.

Vice President/ Sr. Bus Leader at MasterCard

June 2002

Senior Business Leader, Technology Account Manager Team Lead responsible for the overall operational relationship with one of MasterCard's largest global key accounts. I lead an international team of payment professionals dedicated to serving our customer as consultative resources, driving profitability and growth by fully leveraging MasterCard's technology and advisory capabilities.

Appalachian State University

1988 – 1992

BS BA

Concentration: Marketing

Activities: President National Advertising CompetitionTeam